The help desk

A smooth session
starts here.

Need a hand with Velvet Reels? Contact ligerjohnny@yahoo.com.

Email support

Include your device model, operating system, app version and the steps that led to the issue. Never send passwords or payment details.

Playing the classics

Which symbols count toward a win?

Only the marked gold row pays. Match all three symbols in Neon Sevens, all four in Gold Rush or all five in Pearl of the Deep. Other rows and incomplete matches do not pay. Open PAYOUTS to see each symbol's value.

How does the third-spin guarantee work?

Each classic machine tracks its own paid spins. After two paid spins without a jackpot, the next paid spin produces a jackpot. A natural jackpot resets that machine's counter. Free spins do not advance it, and switching machines preserves each counter.

What does each card do?
  • Swap: after an eligible paid spin, replace one cell. The gold row is evaluated again and only additional winnings are credited.
  • Chain: an eligible complete gold-row match grants 10 free spins, or 20 for the highest-paying symbol. Free spins do not retrigger the chain.
  • Double: doubles the next eligible paid spin's base reward.
  • Free: stores one free spin at the selected stake.
  • Refund: returns the stake if the next eligible paid spin loses.

Inspect a card before using it. Availability, exclusivity and eligible results are shown in the card's instructions.

Where did my unused free spins go?

Leaving a machine parks its remaining free spins at their earning stake. Other machines remain playable. Return to the original machine and press RESUME FREE to use its saved batch.

Can I stop AUTO or leave during a celebration?

Press STOP to stop future automatic spins. An already accepted spin keeps its result. Jackpot presentation pauses before the next automatic spin; leaving the machine clears the presentation and preserves earned rewards.

Are there real-money purchases or prizes?

No. Credits, cards and rewards are virtual and cannot be bought for real money, transferred, cashed out or exchanged for real-world prizes. The card shop uses play credits only.

How do missions and daily rewards work?

Paid spins collect the target symbols shown by each machine's mission. Completing the mission grants free spins. Daily rewards follow a seven-day cycle and reset at 00:00 UTC; missed days restart the cycle.

Why is audio silent?

Open AUDIO and check Music and Effects separately, then check your device volume and audio output. Some review previews intentionally start muted. If sound still fails in the app, include your device, OS and app version in your support email.

How do I remove or restore progress?

There is no cloud account or cross-device transfer. Deleting app data removes local progress. Offloading on iOS keeps documents and data. Browser previews store progress in browser site data. See the Privacy Policy for details.